Cancellations, withdrawal and refunds
There are two different 14-day periods. They must not be confused.
- Statutory right of withdrawal: if you are a consumer and the contract is concluded at a distance, you may withdraw within 14 days of conclusion, under Decree-Law No. 24/2014. This right does not depend on the contractual notice for AL plans.
- Possible legal exceptions, without expanding them: services fully performed with your prior express agreement and acknowledgement that you lose the right of withdrawal; and, where applicable, urgent repairs requested by you.
- Contractual cancellation of holiday-rental plans: 14 days’ notice. Renewal is monthly and automatic, but there is no automatic debit. This notice does not limit the statutory right of withdrawal.
- Refunds exist only after a payment has actually been received and confirmed in the administration. There is no automatic charge. The method and timing of a refund follow the payment method used and the applicable law; cash-office deadlines are not invented.
- To withdraw, send a clear statement to geral@fazdetudo.pt or use the model form below.
Model withdrawal form
Model withdrawal form, adapted from the annex to Decree-Law No. 24/2014. Fill it in and send it only if you want to withdraw.
- To
- Mihail Cantemir — FAZDETUDO.PT — Rua José Saramago, n.º 5, 3.º A, 1675-180 Pontinha, Portugal — geral@fazdetudo.pt
- I hereby give notice that I withdraw from my service contract.
- —
- Order / membership no.
- _______________
- Date of the request
- _______________
- Consumer name
- _______________
- Consumer address
- _______________
- Signature (only if this form is sent on paper)
- _______________
- Date
- _______________