Alternative Dispute Resolution

Under Portuguese Law No. 144/2015, consumers are informed of the ADR bodies competent for the published area (Greater Lisbon and the south bank). There is no proof of formal membership of any centre, and none is claimed.

1. Competent bodies to disclose, without proven formal membership: CNIACC (national) and the Lisbon Consumer Conflict Arbitration Centre (Lisbon area).
2. The official list of ADR bodies is on the consumer portal.
3. The operator is registered in the electronic complaints book (platform account confirmation, 12/10/2026, tax number 267285752). No public establishment-specific URL was found in the available evidence; the official portal is used, without inventing an address.
4. You may complain through the electronic complaints book or to the ADR bodies identified above.

consumidor.gov.pt · CNIACC · Centro de Arbitragem de Lisboa · Complaints book